Privacy Policy
Last updated: 5 June 2026
1. Introduction
Bikram Yoga Darlinghurst ("we", "our", or "us") is committed to protecting your privacy and personal information. As a health service provider under the Privacy Act 1988 (Cth), we are bound by the Australian Privacy Principles (APPs) contained in that Act.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including sensitive health information. By using our services, visiting our website, or providing us with your personal information, you consent to the practices described in this policy.
2. About Us
Bikram Yoga Darlinghurst is a yoga studio located at Level 1/2, 185 Oxford Street, Darlinghurst NSW 2010, Australia. We provide hot yoga classes (Bikram Yoga and Inferno Hot Pilates) and related wellness services.
Contact Details:
Email: support@bikramyoga.net.au
Phone: 0449 228 740
Website: www.bikramyoga.net.au
3. Types of Information We Collect
3.1 Personal Information
We may collect the following types of personal information:
- Name, address, email address, and phone number
- Date of birth
- Emergency contact details
- Payment and billing information
- Class booking history and attendance records
- Membership and pass details
- Communications with us (emails, enquiries, feedback)
3.2 Sensitive Health Information
As a health service provider, we may collect sensitive health information to ensure your safety during classes, including:
- Current or past injuries, illnesses, or medical conditions
- Pregnancy status
- Medications you are taking
- Physical limitations or disabilities
- Any other health information you voluntarily provide
We only collect health information that is reasonably necessary to provide our services safely. We require your explicit consent before collecting this sensitive information.
4. How We Collect Information
We collect personal information through:
- Directly from you: When you sign up for classes, purchase memberships, complete health questionnaires, contact us, or visit our studio
- Our website: Through booking forms (including details you enter into the booking form even if you don't complete the booking), contact forms, and account registration
- Third-party platforms: Through our booking system (WellnessLiving), mobile apps, and payment processors
- Cookies and analytics: When you visit our website (see Section 10)
5. Why We Collect and Use Information
We collect and use your personal information to:
- Provide our yoga and wellness services safely and effectively
- Process bookings, payments, and manage your membership
- Communicate with you about classes, schedules, and studio updates
- Respond to your enquiries and provide customer support
- Ensure your health and safety during classes (using health information)
- Send marketing communications (with your consent)
- Improve our services and website
- Comply with legal obligations
- Contact your emergency contact if necessary
6. Disclosure of Information
We may share your personal information with:
- Service providers: Including our booking platform (WellnessLiving), our payment gateway (Paychoice / Nuvei), our email and SMS providers (Resend and ClickSend), analytics and advertising platforms (Google Analytics, Google Ads and Google Tag Manager, and Meta / Facebook), and our website hosting and IT providers
- Our instructors: Health information necessary for conducting safe classes
- Professional advisers: Including lawyers, accountants, and auditors
- Government and regulatory authorities: Where required by law
We will not sell, rent, or trade your personal information to third parties for marketing purposes. When you pay online, your card details are transmitted through our website directly to our payment gateway; we do not store your full card number or security code.
7. Cross-Border Disclosure
Some of our service providers may store or process your information overseas. These may include:
- Cloud storage providers (servers may be located in the United States, Canada, or other countries)
- Email and communication platforms
- Booking and payment systems
Before disclosing your information overseas, we take reasonable steps to ensure the overseas recipient handles your information in accordance with the Australian Privacy Principles or in a substantially similar manner.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Secure storage of physical records
- Password protection and access controls for electronic systems
- Encryption of sensitive data in transit (SSL/TLS)
- Regular security reviews
- Staff training on privacy and data handling
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. As a guide: booking, attendance and purchase records are kept while you are a customer and for up to 7 years afterwards for tax and legal purposes; website session recordings and analytics data are kept for up to 12 months; and marketing contact details are kept until you unsubscribe. When no longer needed, we securely destroy or de-identify your information.
9. Your Rights
9.1 Access
You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe (generally within 30 days).
9.2 Correction
If you believe the information we hold about you is inaccurate, incomplete, or out of date, you can request that we correct it. We will take reasonable steps to correct the information.
9.3 Marketing Opt-Out
You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We will process your request promptly.
9.4 How to Make a Request
To access or correct your information, contact us at support@bikramyoga.net.au. We may need to verify your identity before processing your request.
10. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our website is used.
10.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you interact with the site.
10.2 How We Use Cookies
- Essential cookies: Required for the website to function properly
- Analytics & advertising cookies: Help us understand how visitors use our website and measure our advertising (Google Analytics, Google Ads and Google Tag Manager, and the Meta / Facebook Pixel)
- Third-party cookies: Set by our booking platform and other embedded services
10.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
10.4 Session Recording
To understand how our website is used and to improve the booking experience, we record website sessions: a reconstruction of the pages you view and interactions such as mouse movement, scrolling, clicks, and text you enter into forms (for example your name, email address and phone number). Payment card numbers and security codes are never recorded. These recordings are stored securely on our own servers, are used only by our team to improve the website and support, are never sold or shared with third parties for advertising, and are retained for up to 12 months.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, booking systems, app stores). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
12. Data Breaches
In the event of a data breach that is likely to result in serious harm to any individuals, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988. This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
13. Complaints
If you believe we have breached your privacy or have a complaint about how we handle your personal information, please contact us:
Email: support@bikramyoga.net.au
Phone: 0449 228 740
Address: Level 1/2, 185 Oxford Street, Darlinghurst NSW 2010
We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new "Last updated" date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Bikram Yoga Darlinghurst
Level 1/2, 185 Oxford Street
Darlinghurst NSW 2010
Australia
Email: support@bikramyoga.net.au
Phone: 0449 228 740